Pickup & store help
Clear answers, before checkout.
These answers reflect the published store rules and the confirmed school-pickup workflow.
Ordering
Can I order without signing in?+
Yes. You can check out as a guest without signing in or creating an account. You will select a pickup campus and provide the student's name during checkout.
Can I order for more than one student?+
Yes — you can order for more than one student in a single checkout. Just add each student's items to your cart together (for example, uniforms in different sizes for each child), and your order will be packed together and delivered to your selected campus under a single order number.
How long is inventory held?+
Inventory is reserved while you complete payment. Checkout sessions normally expire after 30 minutes. Unpaid items are released once the payment session is confirmed expired, and you can begin a new order.
Campus pickup
When will my order be ready?+
Orders placed on days 1–15 are prepared for pickup on days 16–20 of the same month. Orders placed from day 16 through month-end are prepared for pickup on days 1–5 of the following month.
Where is my order delivered?+
Fulfillment is school pickup only. Your order confirmation identifies the selected campus and exact pickup window. Dates use America/Chicago.
How can I track progress?+
Your confirmation and delivery emails include a secure tracking link. No sign-in is required, and the page shows order received, preparing, shipped, delivered to school, and collected.
Size exchanges & payment
Where can I see the size chart?+
Dresses and polos show a “Size guide” button in the shop and on the product page. It opens the US kids size chart for that garment — short sleeve dress, short sleeve polo, or long sleeve polo — with approximate age, length, shoulder width, sleeve length, and chest circumference in centimeters. One-size items such as the back-pack have no chart.
What is the size exchange policy?+
Within 14 days after family pickup, unworn and unwashed items with tags and original packaging can be requested for a different size from the secure order page.
Does the store offer monetary refunds?+
No. The store offers eligible size exchanges only. For a wrong, missing, or defective item, contact Support so the team can investigate.
How long does an exchange take?+
After approval, return the original item to your school. The replacement joins the regular production and campus pickup cycle, and its progress appears on your secure order page.
How is sales tax calculated?+
Sales tax is based on your selected pickup campus and the merchandise amount after any discount. The bag shows the amount before tax. Your final tax and total are shown during secure payment before you pay.
How is payment handled?+
Pay securely by card through Stripe. This store does not store your card details.
Still need help?
Open a ticket with the related order details.