Open your secure link
Your confirmation and delivery emails include a private order-tracking link.
Care after pickup
A clearer size exchange.
No account is required. Use the secure link in your confirmation or delivery email to request a different size and follow every campus handoff.
Choose the new size
After family pickup, select an eligible item and an in-stock replacement size.
Follow the campus cycle
Track approval, school dropoff, replacement preparation, and final collection.
Fourteen days after family pickup.
Items must be unworn, unwashed, tagged, and in their original packaging. The store offers size exchanges only. Wrong, missing, or defective items should be sent to Support.